Anyone else dealing with a clunky Gold IRA custodian? Looking for recommendations for silver bars.

• •Okay, so I’m really starting to get frustrated with my current Gold IRA custodian.
• •Holy smokes, their online portal is like something out of 1999.
• •Every time I want to check my holdings or even just see a statement, it’s a whole ordeal.

Okay, so I’m really starting to get frustrated with my current Gold IRA custodian. My family's had accounts with them for decades, mostly focusing on gold, but I decided to diversify a bit more into silver bars last year, putting about $75k into some 100oz Sunshine Minting bars. Holy smokes, their online portal is like something out of 1999. Every time I want to check my holdings or even just see a statement, it’s a whole ordeal. Feels like I'm doing more work than they are, and for the fees they charge, it's getting old fast.

I inherited a decent chunk from my grandpa – we're talking about a $300k+ portfolio in this particular IRA, not including other assets. We're pretty conservative up here in Spokane, focusing on generational wealth, and physical precious metals are a big part of that strategy for me. I chose those specific silver bars because they're well-recognized and pretty liquid if things ever went sideways, which gives me peace of mind. But this custodian friction is seriously making me consider a full transfer. It’s hard to justify staying put just out of tradition when better options are clearly out there.

So, I’m putting it out to the Reddit hive mind: who are you using for your Gold IRAs, especially if you're holding a good bit of silver? Are there any custodians out there with genuinely good tech and decent customer service? I want to be able to log in and easily see my holdings, download statements, and generally feel like I’m in the modern age. Also, when I was thinking about moving things around, I used that Tax Calculator tool on Gold IRA Blueprint – just trying to get a handle on potential tax implications for any distributions, and it was pretty handy for getting a rough idea. Any recommendations for custodians with smooth processes for transfers would be a huge plus too!