Custodian recs - who's everyone using and why?

• •Alright, so I’ve been sitting on this Gold IRA for a couple of years now, roughly $300k, mostly in Eagles and some Canadian Maples.
• •I went with what felt like a solid custodian at the time, but lately, their communication has been a bit… lacking.
• •So, hit me with your experiences.

Alright, so I’ve been sitting on this Gold IRA for a couple of years now, roughly $300k, mostly in Eagles and some Canadian Maples. I went with what felt like a solid custodian at the time, but lately, their communication has been a bit… lacking. Used to be super responsive when I was still in the funding phase, but now that it's all tucked away, getting a straight answer or even a call back within a reasonable timeframe feels like pulling teeth from a Kentucky mule. It's frustrating because I like the idea of holding physical, especially with the economic winds blowing the way they are, but if I can't easily get info when I need it, what's the point?

I'm an exec over at a distillery here in Lexington, so I appreciate a business that understands legacy, tradition, and customer service with a good, consistent proof. My current custodian feels like they're cutting corners on the "customer service" part, and frankly, it's making me wonder if I should be looking elsewhere. I’m thinking about potentially rolling over a 401k soon, another decent chunk, and I definitely don't want to bring that over to a place where I'm already feeling neglected.

So, hit me with your experiences. Who are you guys using for your Gold IRA custodians? What do you like about them? More importantly, what do you dislike? I'm looking for reliability, transparency, and ideally, people who understand that when you're dealing with a significant chunk of your retirement, you want clear communication. I used the Eligibility Checker a while back to confirm I even qualified for a Gold IRA, and that was smooth. Now I need to make sure the daily operations are just as smooth. Any personal anecdotes about transfers or liquidity would be especially helpful. Thanks in advance, y'all.