Anyone have strong feelings about their Gold IRA custodian?

• •Okay, so I've been sitting on this Gold IRA for about three years now.
• •I'm based here in Jacksonville, FL, and frankly, dealing with anything that feels less than ironclad for my retirement savings gives me the jitters.
• •My current custodian isn't *bad*, per se.

Okay, so I've been sitting on this Gold IRA for about three years now. It's not a massive chunk of my portfolio, maybe around $150k-$175k, but it's a critical piece of my long-term security strategy, especially given my line of work as a military contractor. I'm based here in Jacksonville, FL, and frankly, dealing with anything that feels less than ironclad for my retirement savings gives me the jitters.

My current custodian isn't bad, per se. They process my statements, and the communication is generally okay. But I guess I'm feeling a little... uninspired? I haven't had any major issues, but I also don't feel like they're going above and beyond. I've been doing some general research, and it seems like there are so many options out there, some promising more personalized service, others boasting lower fees. I'm really big on clear communication and feeling like my assets are genuinely secure, not just on paper. The thought of unexpected fees or a hassle if I ever need to liquidate down the line is a major concern for me.

So, I wanted to tap into the collective wisdom here. Has anyone had a particularly stellar experience with their Gold IRA custodian? Or, conversely, any nightmare scenarios I should absolutely avoid? What features do you value most in a custodian? Are there specific questions I should be asking if I decide to start interviewing other companies? Any recommendations for custodians that really shine on security, transparency, and responsiveness that would be a good fit for someone like me?