Anyone else switch Gold IRA custodians recently? Share your experiences!

• •Curious if anyone here has recently jumped ship from one Gold IRA custodian to another, especially on a rollover?
• •We’re talking a decent seven-figure sum, with a very heavy allocation to physical metals, both in and out of the IRA.
• •My main issue is responsiveness.

Curious if anyone here has recently jumped ship from one Gold IRA custodian to another, especially on a rollover? I’ve been with New Direction for years – they're fine, no major complaints, but “fine” isn't really what I'm aiming for with such a significant chunk of my portfolio. We’re talking a decent seven-figure sum, with a very heavy allocation to physical metals, both in and out of the IRA. My current account value through the Gold IRA Calculator often surprises me with just how much it's grown, and it makes me think more about safeguarding that and optimizing the management.

My main issue is responsiveness. When I call with more nuanced questions about specific storage options or liquidity, it sometimes feels like I’m talking to someone reading from a script. I get it, they have a lot of clients, but I expect a bit more personalized attention given the asset size. I’m based down in Palm Beach, and I like having direct access, or at least a dedicated, knowledgeable contact person. Thinking about exploring Delaware Depository or Brinks. Anyone have direct experience with them for a rollover of physical gold and silver? What was the process like?

I'm not exactly looking to save a few basis points on fees (though who doesn't like that?), but rather for a custodian that truly understands the intricacies of precious metals IRAs and offers a more white-glove service. Security, transparency, and a smooth, efficient transfer process are paramount. It’s not just about the money; it’s about peace of mind in my retirement. Any horror stories or glowing recommendations out there? What should I be explicitly asking about when I interview new custodians?